YMCA welcomes scrutiny of supported housing sector following BBC Panorama investigation

The recent BBC Panorama programme, The Big Housing Rip-Off, highlighted serious concerns about poor practice within parts of the supported housing and supported exempt accommodation sector, including cases where vulnerable people have been left living in unsuitable accommodation while providers benefit financially.

At YMCA Black Country Group, we welcome the scrutiny that has been brought to these issues. Everyone deserves a safe place to call home and the support they need to move forward positively with their lives. When organisations fail to deliver meaningful support, or worse, exploit vulnerable people for financial gain, it not only damages the lives of those individuals but also public confidence in the entire sector.

While the programme revealed unacceptable practices by a minority of providers, it is important to recognise that not all supported housing is the same. Every day, organisations across the country are delivering high-quality housing alongside genuine support that helps people get back on their feet and work towards independence.

YMCA’s approach is built around providing more than just a roof over someone’s head. We support people who may have experienced homelessness, domestic abuse, mental ill-health, family breakdown or other significant challenges, focusing on their strengths and working in a trauma-informed, person-centred way to enable them to thrive, however that looks for them as an individual. We work alongside our residents to develop practical life skills, access education and employment opportunities and build their confidence.

During 2025/26, 464 people accessed supported accommodation through YMCAs in the Black Country. Our residents received support from trained staff, personalised support plans, effective safeguarding and access meaningful opportunities designed to help them belong, contribute and thrive.

Sally Cowan, Chief Officer for Places at YMCA Black Country Group, said: “We applaud the spotlight that the BBC Panorama programme has shone on organisations and landlords who exploit vulnerable people for financial gain, while failing to provide the support they have promised. We are appalled, though not surprised, by the actions of a minority.”

We support efforts to strengthen regulation within the sector and believe those exploiting the system should be identified, challenged and removed. At the same time, responsible providers delivering genuine support must be enabled to continue providing safe homes and life-changing services.

Supported housing can and does transform lives when delivered properly. At YMCA Black Country Group, we remain committed to providing safe accommodation, meaningful support and opportunities for people to rebuild their lives and achieve independence.

Because everyone deserves a safe home, a landlord they can trust and the chance to look forward to a brighter future.