Resident Information Area
Everything you need to know as a YMCA Resident
Here you’ll find everything you need to know as a resident of YMCA’s Housing Services, including information on our housing offer, introductions to our Housing Managers, an overview of our policies and procedures, and details on how you can make a complaint if you’re not satisfied with the services provided.
Our Residents’ Annual Report provides a snapshot of our progress in YMCA Housing over the past year. It includes information on the number of homes we provide, the number of people who have moved on positively from YMCA, and details of our compliance and regulatory performance, helping to ensure your home remains safe and maintained to a high standard.
In line with the Social Tenants Access to Information Requirements (STAIRS), we are committed to being open and transparent about the services we deliver. Through this page, we hope you can find everything you need to know about our performance. By sharing this information, we aim to help residents better understand our services, hold us to account, and play an active role in shaping and improving the services we provide.
If you would like to know more about anything on this page, please contact us at info@ymcabc.org.uk.
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Our Housing Options
We know that people’s needs vary at different points in their lives, that’s why we provide a range of types of accommodation for young people between 16 - 35 years old.
Meet the Team
It is important you know who the people are that are delivering your services and making the decisions that affect your home. In our organisation there are a number of tiers of decision making, starting with our Board of Trustees, Chief Officers and Executives and our Housing Managers. They all have a different role within the organisation, but a shared vision to support you to belong, contribute and thrive.
Sally Cowan
Chief Officer (Places)
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Sally Cowan
Chief Officer (Places)
Prior to the YMCA I founded a youth homelessness project in the Wyre Forest, and gained front line experience of working with vulnerable young people who have been made homeless. It was here that my dedication to serving communities was ignited.
I’ve been a part of the YMCA family since 2007 and feel blessed every day to be part of such an amazing organisation. I believe that the work of the YMCA really does have the power to transform lives – and see this evidenced everyday through the dedication and hard work of our staff teams.
Anthony Coton
Head of Housing
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Anthony Coton
Head of Housing
Donna Barrett
Sandwell Housing Manager
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Donna Barrett
Sandwell Housing Manager
Anna Burden
Living Springs Lead
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Anna Burden
Living Springs Lead
I have been leading Living Springs family supported housing for almost five years, with the project joining the YMCA Black Country Group in 2025. I come from a background in Social Work then 20 years in the charity sector in various roles, alongside volunteering in service and leadership roles in my local church and community.
I am passionate about social justice and advocating for people who need support to survive and go on to flourish. My Christian faith inspires me to see each person with respect and dignity, and I love seeing the difference a positive and supportive environment can have on families
Tracy Costin
Y-Living Manager
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Tracy Costin
Y-Living Manager
Supporting vulnerable people has been at the heart of my career. Before joining the YMCA, I worked in a range of roles across care, finance and the NHS, supporting young people and adults, particularly those facing mental health challenges. I have also volunteered as a Street Pastor, serving and supporting local communities.
I have been with the YMCA for nine years, beginning my journey in Supported Housing and working my way up to Y-Living Manager. What I love most about my role is seeing the positive impact we can have on people’s lives and being part of an organisation that genuinely helps individuals build brighter futures.
Robert Harrison
Wolverhampton Housing Manager
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Robert Harrison
Wolverhampton Housing Manager
Stanley Ifamene
Open Door Manager
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Stanley Ifamene
Open Door Manager
I began my journey with YMCA as an agency staff member in 2007 and was proudly employed permanently in 2008. Since then, it has been an incredibly rewarding experience dedicated to transforming the lives of young people.
I often liken my role to that of a lollipop lady standing in the middle of the road, helping children cross safely to reach their destination. In much the same way, I have had the privilege of guiding and supporting vulnerable young people as they navigate their journey towards independence and adulthood.
One of the greatest joys of my career has been witnessing hundreds of young people I have worked with grow into successful men and women, making positive contributions to society. There is no greater sense of fulfilment than standing where I am today, holding up the “Supported Lodgings” sign and helping homeless young adults safely transition into their communities, achieve their aspirations, and realise their full potential.
Knowing that I have played a small part in their journey towards a brighter future is both humbling and deeply rewarding.
Shirley Spicer
Dudley Housing Manager
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Shirley Spicer
Dudley Housing Manager
I first came to YMCA as a counselling student on placement from Dudley College, and it didn’t take long for me to realise that I had found somewhere I really wanted to make a difference.
After gaining my qualification, I continued as a volunteer for over a year before joining as a Support Worker in 2010. My journey has taken me through Supported Lodgings in Sandwell and Wolverhampton and, in 2019, to my current role as Housing Manager for Dudley. Years later, I’m still just as passionate about YMCA and the difference we can make in people’s lives.
Amanda Watkiss
Rugeley Housing Manager
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Amanda Watkiss
Rugeley Housing Manager
I’m a Housing Services Manager at YMCA Black Country Group, supporting young people aged 16 to 25 in supported accommodation. I love empowering young people to build confidence, develop independence and move towards a brighter future. Seeing their progress and knowing our work makes a difference is incredibly rewarding.
Lynne Worsnop
Walsall Housing Manager
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Lynne Worsnop
Walsall Housing Manager
I started working at YMCA 22 years ago as an Admin/Rent Officer and then became Housing Manager at Walsall where I have worked for the last 14 Years. I have seen a lot of changes over those years but the outcomes we hope for never change.
I love to see us making a difference to young people’s lives and seeing them develop themselves and their life skills to become independent and hopefully have their own accommodation.
Lenny Allan
Supported Housing Compliance Manager
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Lenny Allan
Supported Housing Compliance Manager
Caroline Boyce
Housing Rent Officer
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Caroline Boyce
Housing Rent Officer
Policy Overviews
As a registered social landlord, a range of policies guide the services we provide and the decisions we make. These policies set out our commitments to residents, ensure we meet our legal and regulatory responsibilities, and help us deliver fair, consistent, and high-quality services. In this section, you can view summaries of our key policies and learn more about the standards and principles that shape our work.
If you would like to read the full version of any of our policies, please email info@ymcabc.org.uk
How to make a complaint
