Housing Support Officer, Dudley

Reference: HHR26

37.5 hours per week (which includes some late evenings)

Salary: £12.59 per hour

Base: YMCA Highland Road, Dudley DY1 3BT

We are looking for a Housing Support Officer with the motivation to see young people thrive, to join our dynamic and supportive housing team. You will support our Housing Services Manager to ensure provision of high-quality, person-centred support to our residents. The role includes, but is not limited to:

• Engaging with young people identifying their passions, personal needs, and aspirations and helping to remove any barriers which prevents them achieving their full potential.
• Conducting interviews with applicants, performing the appropriate needs and risk assessments and reference checks before offering accommodation.
• Ensuring minimal vacancies by promptly arranging cleaning and preparing flats to be re-let as quickly as possible.
• Visiting properties as agreed, to ensure safety, overall good condition, and residents’ adherence to the licence agreement.

The ideal candidate will be computer literate, approachable, and wanting to inspire young people. You will need to adapt to changing priorities and collaborate effectively with a diverse range of agencies. Therefore, excellent communication skills are a must.

Benefits

Apart from a competitive salary and the opportunity to work for an organisation that is passionate about giving back to the community, the successful applicant will also be eligible for:

• 24/7 Confidential Employee Assistance Programme (EAP)
• Access to our IMHR Plus online portal, offering discounts at major brands and retailers
• 25 Days annual leave, plus 8 bank holidays, and an increase based on length of service
• SimplyHealth cash plan e.g. dental care, physiotherapy, diagnostic consultation, etc
• Staff discounts for: childcare at our YMCA nurseries, YGym membership, and Coffee at the Clock purchases
• Life Assurance scheme

The successful applicant must complete an enhanced DBS check before taking up the role.

If you are interested in this role and would like to know more about it please contact Shirley Spicer on 01384 353 599.

Closing: 31st October 2025
We reserve the right to close this vacancy before this date should we receive sufficient applications. Please complete the YMCA BCG application form as soon as possible to ensure you are considered. We do not accept CV’s. (You can email hr.recruitment@ymcabc.org.uk for support)

Equality, Diversity, and Inclusion Statement
We are an equal opportunity employer committed to a diverse and inclusive workforce. Therefore, we encourage and support the recruitment, retention and career development of people from as wide a range as possible of ethnic, cultural and social backgrounds.

YMCA BCG is a trauma-informed organisation; we recognise and understand the widespread impact of trauma on individuals to shape policies, practices, and culture. We are sensitive and responsive to the needs of those who have endured trauma to prevent its recurrence among clients and staff.